There are a couple of justifications for why captions may not be working with your Amazon Prime Video account. These include:
- The application or program store might should be cleared.
- Your gadget’s store is making issues and needs be restarted/reset.
- The application should be refreshed.
- Shut Captioning(CC) should be turned on in the Accessibility Settings.
Caption arrangement blunder
The TV show or film you’re watching doesn’t uphold captions for your picked language.
You’re utilizing a heritage application that no longer gets refreshes from Amazon, (for example, a more seasoned model of Apple TV or Fire Stick).
There is an issue with Closed Captioning for a specific TV show or film.
How Might I Fix Prime Video Subtitles?
It’s by and large best to begin with the simplest and doubtlessly fixes first. Attempt each step exclusively and all together until you find the one which tackles the issue.
Really look at Subtitle Settings and Configuration. It might appear glaringly evident, yet your Prime Video application’s settings menu is the primary spot you ought to go to attempt to fix a caption issue. Switching the captions off and afterward on may recalibrate the caption show and inspire it to appropriately show.
As well as turning the captions on and off, have a go at changing the size and textual style. To do this, open the Subtitles and Audio menu during playback and snap Subtitle Settings.
While you’re here, verify whether you have Closed Captioning turned on. Amazon Prime Video might offer both regardless of CC caption choices for a given language, contingent upon the title. In any case, a few clients have detailed issues where captions will just show during unknown dialect sound. Have a go at flipping the CC choice on and off to check whether it fixes the issue.
Check assuming captions are working with other TV shows or films. Since the first happy maker regularly encodes captions, there’s an opportunity the Prime Video title you’re watching doesn’t uphold them. Take a stab at turning captions on for perhaps one or two TV shows or motion pictures to guarantee this is certainly not a disengaged issue. In the event that they actually aren’t working, it’s logical an application wide issue.
In the event that a title doesn’t uphold captions, you’ll probably get a blunder message “captions are not upheld on this video.” However, this message may not necessarily show up, so it’s still great to check in the event that captions are working with different titles prior to attempting various arrangements.
Restart the Amazon Prime Video App. On the off chance that captions aren’t working as expected in the wake of making changes in the Settings and Configuration menu, your next most ideal choice is to restart the Prime Video application. This will get up some free from the application’s brief reserve, which could fix caption issues.
Contingent upon the gadget you’re utilizing, leaving out of the application may not close it. On the off chance that you can’t drive the application to restart, you ought to restart the gadget all things considered.
Restart or close down your gadget. Take a stab at restarting completely or power-cycling the gadget you’re watching Prime Video on. This incorporates PCs, cell phones, tablets, game control center, streaming media players, and whatever other gadget that supports Prime Video. A framework restart will clear the store, which could be influencing playback execution in applications like Prime Video.
Windows, Mac, iOS, and Android: Fully shut down your gadget and stand by a couple of moments prior to turning it on once more.
Game control center (PS5, PS4, PS3, Xbox Series X/S, Xbox One, Xbox 360, and the sky is the limit from there): Restart or completely shut down your control center and reboot. On the off chance that your control center backings application suspension, ensure you physically quit out of the Prime Video application prior to starting a reboot.
Set-Top Box (Apple TV, Fire Stick ) or Smart TV: Rather than switch it now and again, you’ll need to play out a power-cycle with your set-top box or Smart TV to accomplish a total reboot:
- Switch off the gadget.
- Turn off all links, including the power rope and HDMI link.
- Stand by 1-2 minutes prior to stopping the links back in.
Check for refreshes. In the event that you’re actually disliking captions in the wake of attempting the fixes over, the issue is reasonable brought about by a bug in the actual application. The most effective way to fix this issue is to guarantee your Prime Video application is refreshed to the most recent firmware rendition.
The least demanding method for checking for refreshes is to go to the application store where you at first downloaded the Prime Video application and explore to the Prime Video application page. On the off chance that an update is accessible, you ought to see an Update button showed.