Thanks to the fact that Amazon Fire TV Stick relies on the internet to bring you content, if your device has trouble connecting to the Wi-Fi network, you won’t be able to watch videos, series, movies or any other content on your TV that requires access to the web. However, in this guide we present you some ways to solve it.
Usually the connection problem occurs when your device or router has minor technical failures. Inconveniences that you can solve by adjusting a few settings here and there. Here’s how it’s done.
Check Your Wi-Fi Connection Status
As unbelievable as it sounds, it is possible that your Fire TV is connected to your Wi-Fi network but not to the Internet. This usually happens when your router is unable to establish a connection with your Internet service provider. One way to check if that’s the case is to look at the network status on your Stick as follows:
- To begin, select Settings from the Home screen of your Fire TV Stick.
- Now, choose Network from the Settings page.
- Next, highlight your Wi-Fi network in the list and press the Play/Pause button on your Fire TV Stick remote.
- Lastly, your Fire TV Stick will display the details of your Internet connection, including whether you are connected to the Internet or not.
Reboot Your Wi-Fi Router
Well, if you have already checked that your Stick is connected to the router but not to the internet, it means that your router is experiencing connectivity problems. In this case, the best thing to do is to reboot your router and see if that solves the problem.
The best way to reset most routers is to access your device’s web page in your web browser, open the Maintenance or similar tab and choose Reset Router.
Not sure how to do this? No problem, then just turn your router’s power outlet switch off and back on to start your modem. Once you’ve reached this point, try connecting your Fire TV Stick to your router again and see if it works.
Restart Your Amazon Fire Stick
Certainly, minor faults with your Fire TV Stick can cause network problems like the one you are experiencing. However, a quick fix for almost all of these problems is to restart your Stick.
Doing this shuts down all running services and applications and restarts all those items, which helps fix several problems. To do this follow these steps:
- First, select the cog icon on the home screen of your Fire TV Stick.
- Next, choose My Fire TV under Settings.
- Then, select Restart from the menu that opens.
- Choose Restart again at the prompt to confirm your choice.
- Finally, connect your Fire TV Stick to your Wi-Fi network.
Forget and Rejoin Your Wi-Fi Network
If you have arrived here and the problems persist, it is worth deleting and re-adding your connection to the list of saved networks. This helps your device establish a new connection to your router. Note that you will need your Wi-Fi password to reconnect to your network, so have it handy.
- Start by opening the Settings menu on your Fire TV Stick.
- Then, choose Network from the Settings menu.
- Now, highlight your network in the list and press the Menu button (three horizontal lines) on your remote.
- Next, press the Select button on your remote to forget the network.
- After deleting the network, select your network from the list.
- To finish, enter your network password and select Connect.
Connect the Fire TV Stick to a Hidden Wi-Fi Network
On the other hand, if your network is a hidden Wi-Fi network (meaning that it does not broadcast its SSID ), you will need to follow a specific procedure to connect your Fire TV Stick to that network, as you will not find your network in the normal list.
Again, have your Wi-Fi network password handy, as you will need it to establish the connection.
- First, go to Settings on your Fire TV Stick.
- Second, select Network under Settings.
- After that, choose Join another network.
- Next, type the exact name of your Wi-Fi network and select Next.
- Now, choose the security type for your wireless network.
- After, enter the password for your network and select Next.
- When finished, review the details entered and, if everything looks good, choose Connect.
Update Your Amazon Fire TV Stick
When we talk about Amazon products, we know that new software updates will come every so often and the Fire TV Stick is no exception. Actually, this is one of the reasons why it might be presenting glitches and minimal problems.
But no problem, it is something that you can solve very easily by updating the software version of your Stick. Therefore, you will have to connect your device to Ethernet since the Wi-Fi connection does not work in order to download the updates.
When you have done so, follow these steps to get the latest updates:
- Again, open Settings on your Fire TV Stick.
- Then, select My Fire TV under Settings.
- Next, choose About.
- Now, select Check for updates to find the latest software updates.
- Following that, choose Install Update to begin installing updates.
- To finish, try connecting your Fire TV Stick to your Wi-Fi network again.
Factory Reset Your Fire TV Stick
As a last resort, it is best to reset your Fire TV Stick to its factory version. While doing so deletes all content and resets the factory settings on your Stick, it helps to fix problems caused by the Stick’s faulty configuration.
Also, despite losing all installed apps and their data when you reset the Stick, you can reinstall your favorite apps whenever you want. Now, to format your device, follow these steps:
- First, open Settings on your Fire TV Stick.
- Then, select My Fire TV under Settings.
- After that, choose Reset to Factory Defaults.
- Now, select Reset in the message that opens.
- At last, follow the on-screen reset instructions and set up your Fire TV Stick from scratch.
Get Around Fire TV Device’s Wi-Fi Connection Problems
Despite being so annoying, Fire TV Stick Wi-Fi connection problems are not too difficult to fix, and you can solve them by restarting your Stick, changing some options on it, or simply restarting your router. But most importantly, once you’ve done that, your streaming device will connect to the Internet, allowing you to access all your media content. Enjoy!