It could occur to you that sometimes Facebook doesn’t work as it should. Although the platform is worth billions of dollars and it’s the leading social media website worldwide, accidents can always happen. Yes, even to Facebook. You could experience issues such as bugs that don’t allow you to use certain features, or you could even have more serious problems linked to payments on the platform.
That’s why we’d like to help you in this article: here you’ll find out about how to report something on Facebook that isn’t working correctly. Let’s dive right into it!
Here’s how to report issues to Facebook
People reporting about problems on Facebook helps the site identify and fix issue in the case that something’s not working correctly. Giving details – for instance, adding a screenshot and description (learn more about it here) – can really aid Facebook locate the problem. Other than that, it will make the platform better and more efficient for the future.
To report any kind of issue to Facebook, follow the steps below:
– log into Facebook from your computer
– click on the down arrow in the top right of the screen
– then select Help & Support > Report a Problem and follow the on-screen instructions
Very easy, right?
What if you want to report something else or fix a different issue?
Apart from the issues we mentioned earlier, you can also:
Other ways of fixing problems on Facebook, like content not appearing or a selection not loading, troubleshoot by doing this:
Computer
– refresh the page
– close the page and reopen it
– clear your cache by going to your browser settings
– maybe try again with a different browser
– restart your computer
iPhone & iPad
– update the app: if you’re having trouble downloading the app, check your internet connectivity. To get the best results, connect to Wi-Fi before downloading
– make sure you’re connected to a reliable data or Wi-Fi network
– try updating the Facebook or Facebook Lite app; if you’re having trouble downloading the app, check your internet connectivity
– first, make sure you’re connected to a reliable data or Wi-Fi network
– close the app and reopen
– lastly, restart your device
Mobile browser
– refresh the page
– close the page and reopen it
– clear your cache
– try again with a different browser
– restart your device
Consider that something might not be loading properly because of settings you or someone else set up; try searching the Help Center for the issue you’re experiencing. Maybe you’re experiencing issues if a feature isn’t available to everyone yet, or if you’ve been blocked from doing something, like posting, commenting or sharing.
If you’re still experiencing an issue after trying these suggestions, it could be a bug or broken feature. You can report the bug by doing this:
– iPhone or Android: shake your phone, then follow the on-screen instructions
– iPad: go to Help & Support and select Report a Problem
– mobile browser: tap Report a Problem
Want to learn more about how to report a bug? Click here!
