Google, which will own Fitbit after acquiring it in 2021, commented that it is working hard to fix the problems. They suggest that the “suspension of all services” should be almost completely resolved by now, although they specify that users should contact them through this website if they encounter errors.
This happens more often than you think, especially when you consider how often you use your exercise equipment every day. If you own a Fitbit device, and I’m sure many of you do, you may have encountered a problem or two during the lifetime of your device. If you’re having problems with your Fitbit device, we’re here to help.
What are the new problems of Fitbit?
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It does not synchronize with the phone.
It is very common to see that some technology devices have this problem: they go forward, go backward, and freeze when their life has come to an end. If you just bought it and this happens, it is also possible that your phone is not fully compatible. This is because Fitbit is compatible with over 200 of the most popular Android, iOS and Windows mobile devices. You can find a complete list of compatible devices with confirmed compatibility.
Google will allow you to use your Fitbit device with a Google account.
- After such integration, some Fitbit services require a Google account.
- To register with Fitbit.
- To activate new Fitbit devices and features launched after the integration of Google accounts into Fitbit.
The Fitbit app is compatible with most cell phones and tablets. To set up and use Fitbit devices and services, you must install the Fitbit app on a device compatible with these operating systems:
- Apple iOS 15 or higher
- Android 9 or higher
Which of those has connectivity issues?
In any case, despite the above requirements, the following devices sometimes present compatibility issues that cause our devices to not work properly:
- Huawei P8 Lite
- Huawei P9 Lite
- Xiaomi Mi 6
- Huawei P20 Lite
Just because a device is not listed does not mean it will not work with Fitbit tracking.
1. Silent Alarm
Most Fitbit devices can wake you up in the morning with silent alarms. If your silent alarms are not working, unfortunately, there are not many options. You will need to check your Fitbit’s vibration motor by following the steps below. If that doesn’t work, Fitbit recommends you contact Customer Care.
2. Problems with a quick view and heart rate detection
Many Fitbit devices have Quick View, which allows you to simply raise your wrist to activate the screen. Some of these devices, such as Alta, Charge 2, and Charge HR, also have touchscreens, so you can’t scroll through menus like you can with a regular touchscreen device. Instead, you must tap near or on the screen to scroll through your daily stats.
Unfortunately, many Fitbit users report problems with the quick view and touch detection, which makes the response too slow. If you’re in that boat, you can find the answer in the settings menu of your Fitbit app.
3. Fitbit cannot receive notifications from an Android device.
Sometimes Fitbit trackers do not receive notifications from Android devices. If this happens to you, you may need to reset your fitness tracker or alter your phone’s Bluetooth settings.
- Fitbit cannot receive notifications from an Android device.
- Sometimes Fitbit trackers do not receive notifications from Android devices. If this happens to you, you may need to reset your fitness tracker or alter your phone’s Bluetooth settings.
- First, make sure you are within 20 meters of your cell phone. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, so make sure you are within range to stay connected. If the tracker and your mobile device are too far apart, you may not receive notifications or they may be delayed.
- Make sure there are no other Bluetooth devices connected to your smartphone. This can cause interference that prevents notifications from appearing on your Fitbit tracker.
- If you are receiving delayed notifications on your Fitbit, your Bluetooth connection may be unstable. In the Fitbit app, select your profile picture, select your tracking, then voice and text notifications, and make sure the Enable Notifications widget is enabled.
- Fitbit Surge users: swipe down to Settings and make sure notifications are enabled.
- Fitbit Blaze users: press and hold the top right button for a few seconds and make sure notifications are enabled.
- Make sure your smartphone is not in Do Not Disturb mode. You may need to close the Fitbit app.
What to do when this happen
- On your mobile device, go to Settings
- Apps & Notifications
- Show All Apps
- Fitbit > Do Not Press.
- Try turning Bluetooth off and on again.
- On your cell phone, go to Settings
- Bluetooth and turn Bluetooth off and on.
- Try turning Bluetooth off and on again.
- On your cell phone, go to Settings
- Bluetooth and turn Bluetooth off and on. You can also turn off the Bluetooth switch by tapping the icon in the quick settings panel.
- Try restarting your mobile device. If all else fails, try uninstalling and reinstalling the Fitbit app.
4. The band breaks up
Fitbit devices are fairly advanced technology, but they are certainly not invincible. If your Fitbit band starts to break, you should use the company’s warranty policy. If you have a Fitbit Charge 4, Versa 2, Versa Lite, Charge 3, Versa, Ionic, Ace, Alta HR, Alta, Blaze, Charge 2, or Flex 2 and it’s out of warranty, you can buy it new band without replacing the entire device. If you have an older tracker such as Charge HR, Surge, or Flex, you will need to replace it by following the steps below.
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