Returning a product on AliExpress has never been easier! Discover the secret behind successful returns in 3 easy steps here
April 19, 2023
AliExpress is an online shopping platform that offers consumers a wide range of products at competitive prices. It is a Chinese company that is part of the Alibaba group and has millions of users worldwide.
AliExpress offers a wide range of products, from electronics to fashion, home and garden, toys, sports and leisure, and much more. In addition, it has different payment options, including credit and debit cards, bank transfers, and online payment services such as PayPal.
How does AliExpress work?
Sellers registered on the platform offer their products through the website, and buyers can search and select the products they wish to purchase. The products are shipped directly from the sellers to the buyers, which allows reducing intermediation costs and offering more competitive prices.
If for any reason you are not satisfied with your purchase on AliExpress, it is possible to return the product. AliExpress has a money-back guarantee system that protects buyers in case the product does not arrive or is not as described on the website. To request a return, the buyer must contact the seller and agree on the details of the return process.
One of the most common concerns when shopping online is whether you will receive the item you ordered as described on the website, and if not, what options do you have to get your money back?
AliExpress has taken steps to address these concerns by implementing its money back guarantee.
The money back guarantee
The AliExpress money back guarantee is quite simple. If the item you received is not as described on the website, or if you don’t receive it within the stated period, AliExpress guarantees to refund your money. You can make a claim through the platform, and you will receive a refund within a maximum of 15 days from the time you make the claim.
This means that, in case something goes wrong with your order, you will have the peace of mind of knowing that you can get your money back quickly and easily.
In addition, it is important to note that the AliExpress money back guarantee does not affect your rights as a consumer under the laws and regulations in force in your country. This means that if your country’s legislation offers additional consumer protection, you will be able to benefit from it in case you need it.
In short, the AliExpress money back guarantee is a measure that gives you peace of mind and security when shopping online. If something goes wrong with your order, you don’t have to worry about losing your money, as you can make a claim and you will receive a refund within a maximum of 15 days.
If you are looking to make online purchases, AliExpress can be a good option for you, since it provides you with protection and security when making your purchases.
How to return a product free of charge on AliExpress
If you need to know how to request a refund on AliExpress, the first step is to contact the seller of the item. To do this, you must go to the order history and select the item in question. You will then have the option to communicate with the seller through a private chat.
In the private chat with the seller, you should explain your situation in detail so that the seller is aware of the problem. It is important that you describe the problem clearly and specifically, indicating what you expected to receive and what you finally received. The seller may ask you for some additional information in order to solve the problem, such as a photo of the defective item or a more detailed description of the problem.
Once you have explained your situation to the seller, the seller may offer different solutions to resolve the problem. Some possible solutions may include reshipping the item or a full refund of the money you paid for the item. If you reach an agreement with the seller, it is important that you document it so that you have a record of the terms and conditions agreed upon.
What can you do if you don’t reach an agreement with the seller?
It is important to note that, if you do not reach an agreement with the seller, you still have another option to request a refund: you can open a dispute through the AliExpress platform.
To do so, you must:
- access your order history
- select the corresponding item
- click on open dispute
It is important for you to know that you have a maximum period of 15 days to open a dispute from the delivery of the order or the period of confirmation of receipt of the order. Therefore, it is important that you review the order and check that everything is in order as soon as possible so that you can take action in case something is not as expected.
Once you have opened a dispute, AliExpress will review the information provided by both parties and make a decision. AliExpress may ask you for more information or evidence, such as photos or videos, in order to make a fair decision. If AliExpress decides in your favor, you will receive a refund.
In any case, it is important for you to know that AliExpress cares about protecting consumers and has a money back guarantee system to provide security and protection for online purchases. If you have any problem with an order, do not hesitate to contact the seller and, if you cannot solve the problem amicably, remember that you have the option to open a dispute through the AliExpress platform.
In short, the AliExpress money back guarantee is a measure that gives you peace of mind and security when shopping online. If something goes wrong with your order, you don’t have to worry about losing your money, as you can make a claim and you will receive a refund within a maximum of 15 days. If you are looking to make online purchases, AliExpress can be a good option for you, since it provides you with protection and security when making your purchases.