Does Amazon have 24/7 Customer Service?

Does Amazon have 24/7 Customer Service?

Any reputable company that wants to succeed should provide their customers with the care and attention they need, in case that something is wrong. Before purchasing products – especially online – you might want to make sure that the business you’re giving your hard-earned money to is reliable enough and has adequate customer service.

As the saying goes, “the customer is always right”; on top of that, the customer will always have the right to complain if they become unsatisfied with the service or product a company supplies. And if they feel like their complaints are being ignored and struggle to get in contact with at least one of the business’ employees, they might become frustrated and end up boycotting the company completely.


Speaking of companies, let’s take Amazon into account. Regarded by many different media outlets as the world’s best and most valuable, trustworthy brand, we could say that it’s very unlikely for Amazon to have poor customer care. Surely, one does not achieve such titles if the consumer support provided is lacking.

Amazon takes pride in its award-winning Customer Service team, considered as an essential part in the mission to become “Earth’s most customer-centric company”. CS representatives support customers from more than 75 service locations around the globe via phone, email, and chat: therefore, Amazon’s customer service team will supposedly always give you peace of mind, because it promises to have your back, no matter the situation.

Does this mean that customer support is provided 24/7? Affirmative. Amazon guarantees to take care of any problem of yours at all times – be it issues with your account, orders, shipping, returns, refunds.

Get in contact with Amazon’s Customer Service department 24/7

You can get in touch with an Amazon CS rep in a few different ways:

  • via phone call
  • via email
  • via live chat

1) Reach out to Amazon Customer Service via phone

If you feel like making a quick call is the best approach, the phone number you’ll have to dial is (888) 280-4331 for the US and Canada. The service is available seven days a week, 24 hours a day.

In the case that you don’t live in either country, unfortunately you won’t be able to contact Amazon’s Customer Service via phone, because this service is only available in those two locations.

You’ll probably have to wait for a while before being able to talk to a rep – considering the amount of customers Amazon has to care for all at once, that’s just normal – and you need to pair your phone number with your Amazon account. Why is that? It’s because the CS rep will send a verification code via text message to your phone number before you can engage in the conversation and share your problem.

2) Reach out to Amazon Customer Service via email

Wether the issue you’re having can wait a little bit longer, you can write Amazon’ CS an email. As we noted, taking this route makes waiting time longer, since it usually takes 48 hours on average to obtain a response. But at least, it makes it easier to lay out the situation you’re in at once in a concise manner, without the risk of getting lost between sentences in a live conversation.

Email for issues with your account, while email for general inquiries and info.

3) Reach out to Amazon Customer Service via chat

Live chatting with a CS rep is another quicker possibility. Go on Amazon’s website and search for the Contact Us section: here you’ll have the option to start a live chat with an employee after you chose what you need help with.

4) BONUS: reach out to Amazon Customer Service via social media

Amazon – like many other companies – has a certain presence on social media and different accounts for their many services. If you have a problem, you can express it through a comment, Tweet, or hashtag on one of Amazon’s several accounts.

Amazon’s Customer Service Twitter account is @amazonhelp, their Facebook page is On Instagram, search for @amazon.

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