Having problems streaming YouTube videos? Here’s how you can solve them
December 18, 2020
YouTube is a huge company with lots of loyal followers, who visit YouTube’s website every day and at every hour. Indeed, YT has an average of 30 million active users a day. Since servers are packed with people all connected at the same time, of course issues are going to show up. YouTube video streaming issues could also be due to your device malfunctioning, or due to your poor internet connection. These are the messages that you encounter whenever YouTube – or your connection – goes down:
- “An error has occurred”
- “Playback error. Tap to retry”
- “Connection to server lost”
- “This video is unavailable”
- “Something went wrong. Tap to Retry”
How to troubleshoot your internet and device connection
After acknowledging that there are some malfunctions with the video streaming platform, you can follow these instructions and see if they can help you out.
Check your internet speed
| Video Resolution | Recommended sustained speed |
|---|---|
| 4K | 20 Mbps |
| HD 1080p | 5 Mbps |
| HD 720p | 2.5 Mbps |
| SD 480p | 1.1 Mbps |
| SD 360p | 0.7 Mbps |
Computer:
- if you have many browser tabs open, try to close most of them, except the YouTube one
- restart your browser, your router and your computer
- update the browser to the latest version
- there’s a smaller chance of these YouTube issues happening if you use Chrome
Android & iOS\iPadOS:
The instructions below are both for the YouTube app and the mobile site.
YouTube APP:
- restart the app, as well as your device
- turn off and on your mobile data connection
- clear the YouTube app’s cache (learn how to here)
- uninstall and reinstall the YouTube app
- update to the newest available version of the YouTube app (go here), and to the newest available version of Android (go here)
YouTube MOBILE SITE:
- restart your mobile browser
- restart your device, and you’re done
Smart TV, videogame consoles and Chromecast
If you’re using YouTube from a Smart TV, a game console or a Chromecast device, try these steps:
- restart the YouTube app
- now, restart your device: hard restart (disconnect power and reconnect)
- for game consoles: uninstall and reinstall the YouTube app
- if nothing noted above works, then update your device’s firmware/system software
